{"id":2563,"date":"2026-09-16T08:00:00","date_gmt":"2026-09-15T23:00:00","guid":{"rendered":"https:\/\/support.learningbox.online\/?post_type=how-to-use&p=2563"},"modified":"2026-09-16T08:00:21","modified_gmt":"2026-09-15T23:00:21","slug":"directmessage","status":"publish","type":"how-to-use","link":"https:\/\/support.learningbox.online\/en\/how-to-use\/directmessage\/","title":{"rendered":"Messages"},"content":{"rendered":"

The direct messaging feature allows not only individuals but also group members to send and receive private messages within learningBOX.
Also, group chat can be created with members from multiple groups, enabling group-wide communication among participants.
*To use message function, go to Message<\/b> > Messages<\/b> in the side menu.<\/p>\n\n\n\n

*The above two features, direct message and group chat, are available in the same page.<\/p>\n\n\n\n

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Required<\/span><\/p>\n\n\n\n

Management role of Message manager (for the settings)<\/p>\n<\/div>\n\n\n\n

\u2003<\/span>Important<\/span><\/span><\/div>
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In both Direct Messages<\/b> and chat rooms<\/b>, messages are deleted one year after they are sent.<\/p>\n<\/div><\/div>\n\n\n\n

Direct message<\/span><\/h2>\n\n\n\n

This section explains the operation of direct messages.<\/p>\n\n\n\n

01. Create new<\/span><\/strong><\/p>\n\n\n\n

In the upper left corner of the screen, click + Create new<\/b> > Direct message<\/b>.<\/p>\n\n\n\n

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02. Create direct message<\/span><\/strong><\/p>\n\n\n\n

The following window will appear.
Configure each item as follows:<\/p>\n\n\n\n

\u25bc User<\/strong>
Select a user or users to send direct messages.
To deselect a user, click on the \u2715 icon or un-tick the box in the list.
*You can select between two to 10 members.

\u25bc Thread title<\/strong>
You can set a thread title.
If you leave the field blank, the participant's display name will appear.

\u25bc Display name<\/strong>
Set a name to be displayed to other users.
*When both user name and display name are not set, the user name will be Anonymous user<\/b>.<\/p>\n\n\n\n

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\u2003<\/span>Note<\/span><\/span><\/div>
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For users whose status is not Valid<\/b>, the user status will be displayed after the user name.<\/p>\n\n\n\n

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Save your changes once all settings are complete.
The direct message you created will be added to the Direct message<\/b> tab.<\/p>\n\n\n\n

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03. Edit\/delete direct messages<\/span><\/strong><\/p>\n\n\n\n

To edit\/delete a direct message you have created, click the \ufe19 icon > Edit\/Delete<\/b>.
To find how to edit the thread, refer to Step 02<\/b>.<\/p>\n\n\n\n

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04. Send message<\/span><\/strong><\/p>\n\n\n\n

Participants can send messages within direct messages.
*Admin and Message managers can also send messages regardless of the groups they belong to.<\/p>\n\n\n\n

The number of members will be displayed in each thread.<\/p>\n\n\n\n

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Click a thread title, and the thread will be displayed on the right side.\n
Enter text and click Send<\/b>.
*Up to 2,000 characters can be entered.<\/p>\n\n\n\n

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\u2003<\/span>Note<\/span><\/span><\/div>
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When a Message manager sends a message, the sender name can be selected.<\/p>\n\n\n\n

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If Send as Admin<\/b> is selected, Admin<\/b> will be displayed above the sent comment.<\/p>\n\n\n\n

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Once submitted, the message will be listed.<\/p>\n\n\n\n\n\n\n

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\u2003<\/span>Note<\/span><\/span><\/div>
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Members can attach files.
Click the +<\/b> icon in the lower left corner of the thread and select a file.
Maximum file size is up to 5 MB, and supported file types are as follows:<\/p>\n\n\n\n

jpeg, jpg, png, pdf, docx, xlsx, pptx<\/p>\n\n\n\n

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For images and PDFs, members can view them in the thread.
To download the file, click the \ufe19<\/b> icon.<\/p>\n\n\n\n

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\u2003<\/span><\/span><\/span>Read\/unread status<\/span><\/strong><\/p>\n\n\n\n

Read\/unread status will be displayed under the messages you sent.<\/p>\n\n\n\n

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05. Delete message<\/span><\/strong><\/p>\n\n\n\n

You can delete messages you sent.\n
Click the \ufe19<\/b> icon next to your message > Delete message<\/b>.<\/p>\n\n\n\n

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\u2003<\/span>Note<\/span><\/span><\/div>
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Admin and Message managers can also delete messages from participants.<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

06. Receive message<\/span><\/strong><\/p>\n\n\n\n

When a message is received, the number of unread messages will be displayed.<\/p>\n\n\n\n

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\u2003<\/span><\/span><\/span>Receipt notification<\/span><\/strong><\/p>\n\n\n\n

Participants in the direct message will receive an email notification informing them that a new message has been received.
*For more details on the email content, refer to Receipt notification<\/a>.<\/p>\n\n\n\n\n\n\n

07. Reactions<\/span><\/strong><\/p>\n\n\n\n

You can react to messages, both your own and others', using the Like icon.
Hover over a message with your cursor, or tap it on a touch device, to display the Like icon.<\/p>\n\n\n\n

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Clicking the Like icon turns its background blue.
You can remove your Like by clicking the icon again.<\/p>\n\n\n\n

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The total count of users who liked the message appears next to the Like icon.
*The white icon describes you did not click the Like icon.<\/p>\n\n\n\n

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Click on the number to view who clicked the Like icon.
*When operated by Admin or assigned managers, display name, login ID and name will appear.
On the other hand, only display names will be displayed without the above management roles.<\/p>\n\n\n\n

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\u2003<\/span>Important<\/span> <\/span><\/div>
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You cannot click the Like icon on the deleted messages.<\/p>\n<\/div><\/div>\n\n\n\n

\u2003<\/span>Important<\/span> <\/span><\/div>
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Only participants in a thread can LIKE comments.
Unless Admin and Message managers are invited to the thread, they cannot LIKE comments, either.<\/p>\n<\/div><\/div>\n\n\n\n

08. Update<\/span><\/strong><\/p>\n\n\n\n

To update threads, click Update<\/b>.<\/p>\n\n\n\n

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You can also update your message in the thread by clicking Update<\/b>.<\/p>\n\n\n\n

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09. Direct Message Search<\/span><\/strong><\/p>\n\n\n\n

Enter member's display name or thread title to search.<\/p>\n\n\n\n

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10. Filter<\/span><\/strong><\/p>\n\n\n\n

Admin and Message managers can filter messages.
Click on the filter icon and select an item:<\/p>\n\n\n\n